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Return Policy

In case customer is not satisfied with the purchased product for any reason, as long as no installation attempts were made, original packaging is retained, and ordered models do not have a custom size or finish, and items are in their original received condition; customer can simply return it to us within 21 days for full refund. Prior to sending back the items, please email [email protected] or call us at 1-800-350-1120 to initiate the return and obtain an RMA.



Exchange / Credit Policy

As long as no installation attempts were made, ordered models do not have a custom size or finish, original packaging is retained, and items are in their original received condition, customer can request for store credit or exchange within 21 days. Prior to sending back the items, please email [email protected] or call us at 1-800-350-1120 to initiate the return and obtain an RMA.



Lead Times

In case your order is placed online, your order will be shipped within 1 business day. For over the phone/email orders, lead times will be communicated via phone/email.



Free Shipping Policy

In case your order is placed online, MaestroBath Offers Free Shipping (excludes bathtub and mirrors) to all US states except Hawaii and Alaska. For over the phone/email orders, shipping estimates will be communicated via phone/email.



Free Return Policy

MaestroBath Offers Free Return on purchased sinks, faucets, or accessories to All US States except Hawaii and Alaska. Prior to sending back the items, please email [email protected] or call us at 1-800-350-1120 to initiate the return and obtain an RMA.



Cancellation Fee

In case of an order cancellation following payment receipt, and prior to order getting shipped, 20% cancellation fee will be deducted from the refund.

 

Free In-Home-Trial Policy

In addition to free shipping and free return, MaestroBath offers a free In-Home-Trial program where customers will not be charged for their order until they receive the product and confirm that they plan to keep it. Please note not all products qualify for the Free In-Home-Trial program.



International Sales

MaestroBath services almost all international countries. International orders can be placed either on our website or via email/phone [email protected] / 1-800-350-1120. MaestroBath guarantees international orders safe delivery, and covers portion of the shipping charges.



Shipping Incidents

MaestroBath team professionally packs and insures all outgoing products. In the very unlikely case of product damages during shipment, we provide our clients with a replacement unit for free. Any potential damage must be reported to us within 7 days of order delivery date to qualify for the free replacement. In case there are obvious signs of damage on the shipping box, customer must refuse the shipment.



Inspection / Certification

MaestroBath technical team will fully support our client's contractors / builders by providing detailed specification sheets and diagrams for all sold products; and by answering any open questions pertianing to our products installation. However, due to our products being made in Italy / Spain and wide range of rules that varies across different cities, we are unable to guarantee that our products will pass inspections, or we cannot provide any specific certification. Therefore, if necessary clients will be fully responsibile for install and removal costs of our products in case prodcusts do not pass inspection.



Defective Products

Pre-Installation MaestroBath offers a free replacement of the defective unit. Any potential damage / flaw must be reported to us within 7 days of order delivery date to qualify for the free replacements. Please note damages caused by installation error, misuse, or abuse are not covered. MaestroBath reserves the right to determine the potential cause of the damage/defection.
Post-Installation MaestroBath warranty program will cover a free replacement of unit or its defective parts. Please note damages caused by installation error, misuse, or abuse are not covered by the warranty. MaestroBath reserves the right to determine the potential cause of the damage/defection. Reinstallation or Removal charges are not covered by MaestroBath.



Warranty

MaestroBath Offers 3 years of warranty on all purchased sinks and faucets. Normal wear and tear is excluded from the warranty, and bathroom sinks warranty will be voided if matching bathroom drains are not purchased from MaestroBath. Warranty is only offered to MaestroBath direct clients, and is not available to clients who purchase MaestroBath products through third party distributors. Reinstallation or Removal charges are not covered by MaestroBath.